Send a deletion request
Email loyalticorp@gmail.com with the subject Loyalti account deletion request. Include the email address associated with your Loyalti account.
We may ask you to verify account ownership before deleting information. Do not send your password, one-time login codes, live NFC or QR credentials, or payment-card details.
Sending the email starts a request; it does not instantly delete an account. We will explain any verification needed, confirm the outcome, and tell you if particular records must be retained.
Delete in the app
Open Profile, find the Account section, select Delete account and confirm. If the action fails or you no longer have access to the app, use the email request above.
Uninstalling the app or removing a stamp card from your wallet does not delete your account.
What happens to your information
Account deletion removes access to your personal profile, saved loyalty cards and rewards. The request covers associated personal information, including your profile details, birthday, notification registrations and any saved marketing location.
Limited records may be retained where necessary for a legal obligation, fraud prevention or a dispute. Business totals that no longer identify you may remain. We will identify any applicable retention reason and period when responding to your request. See our Privacy Policy for more information.
A business may separately hold information you gave it outside Loyalti. Contact that business about its own records.
Business owners and staff
If your account owns or has operated a business program, contact us so we can arrange closure or transfer of business access and handle necessary historical records. An unresolved in-app error does not prevent you from making a deletion request.
Business subscription cancellation and personal-account deletion are separate requests. Include a cancellation request if it applies; do not assume uninstalling the app cancels a business subscription.
Privacy Contact, Loyalti
loyalticorp@gmail.com