Frequently asked questions

Loyalti is a digital wallet for stamp cards from participating local businesses. You can keep your cards together, follow stamp progress, find businesses on the map, view their promotions, and manage earned rewards.

No. One customer Loyalti account holds the cards you join across participating businesses. Each card keeps its own stamps, completion target, reward, and eligible locations.

Public iPhone and Android downloads are coming soon. Visit the Loyalti App page for availability and an illustration of how the wallet works. NFC collection requires a compatible phone and the native app.

Use the app's map and discovery view to find participating locations, then open a business page for its loyalty card, locations, and published promotions. A promotion's availability and conditions are set by the business.

The customer shows their short-lived customer QR code in the Loyalti App. Authorised staff scan that code using the business's stamping tool at an enabled location. Customers do not scan a printed business QR code to earn stamps.

At a location with NFC enabled, the customer taps the assigned counter tag with a compatible phone using the native Loyalti App. The server checks the tag and card before awarding a stamp. The browser preview and Expo Go do not support NFC collection.

A stamp-card reward is earned only when all the required stamps are collected. There are no mid-card completion rewards. A full card blocks further stamps until its earned reward is redeemed. Successful redemption resets that card to zero for the next round.

Open your earned reward at an eligible business location. Follow the NFC redemption flow with the assigned counter tag, or show the separate redemption QR/code for authorised staff to scan in their redemption tool. Opening the reward screen alone does not redeem it.

No. Promotions, birthday offers, and win-back offers have their own eligibility and conditions. They are separate from the reward earned by completing a stamp card. Redeeming a birthday or win-back offer does not reset your stamp card.

Ask staff to check that the stamp was confirmed for the correct card and location. Check your connection and reopen the card before trying again. If the problem remains, contact support with the business name and approximate time. Never send your password or a live customer code.

Our initial business launch is focused on Ontario. Quebec business expansion is not part of this launch. Contact loyalticorp@gmail.com about participating locations and future coverage.

Customers use the Loyalti App to collect stamps and manage rewards. Owners use the web-based Business Portal to create cards, manage locations and collection methods, follow member activity, and use the Marketing tools included with Growth.

Contact loyalticorp@gmail.com about compatible NFC tags, sourcing, and setup for your locations. Confirm suitability before buying tags. Availability, any costs, and fulfilment arrangements should be confirmed with support.

Growth includes one-time push notifications, a promotional design studio with AI-assisted artwork or your own uploaded design, Birthday Club campaigns, and lapsed-customer win-back campaigns. Core includes essential loyalty tools but does not include these Marketing tools.

Yes. On Growth, upload a finished design or use the AI-assisted creation path. Review your artwork and offer details, select the business page, and save a draft or publish. Published, currently valid promotions appear on the selected business page in the customer app.

No. Push delivery depends on notification permission, valid device registration, device settings, and platform availability. Audience eligibility also applies. Sending a notification does not guarantee delivery, that it is read, or a return visit.

You can follow recorded member activity, awarded stamps, completed cards, and reward redemptions for your business. These are loyalty records, not a complete purchase history or proof of revenue generated by a promotion.

Core is $29 CAD per month and Growth is $49 CAD per month on monthly billing, before applicable taxes. Both include one published loyalty program: one stamp card and one location. See the main pricing section for the existing annual options.

Both plans offer a 14-day free trial. A credit card is required before the trial starts. Review the selected plan, billing schedule, and checkout terms before confirming.

The current local preview uses a sample payment-method step. Do not enter real card details into a demo form.

Each capacity add-on costs $15 CAD per month, before applicable taxes. It adds capacity for one more published stamp card and one more location. This applies to Core and Growth. Check Plan & Billing for your current capacity before publishing another program or adding a location.

No. Unpublished stamp-card drafts are unlimited. Your plan's capacity applies to published loyalty programs and locations, so you can prepare card ideas before choosing which ones to publish.

Check Plan & Billing in your business dashboard for the subscription details and actions available to your account. For a plan change or cancellation request, or if the action you need is not available, contact loyalticorp@gmail.com. Confirm the effective date and billing implications with support.